Privacy Policy

At Hunger Pangs Limited, operating under the brand “Burma Burma” (“Burma Burma”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our restaurants, use our website, place an order, make a reservation, participate in our promotions or loyalty programmes, interact with us online or otherwise engage with our services.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as your name, mobile number, email address, billing details, reservation and order information, preferences, feedback, reviews, photographs or other information that you voluntarily provide.

When you use our website or digital services, we may also automatically collect certain technical information such as your IP address, browser and device details, cookies, pages visited and general usage information.

Our restaurants may use CCTV and other security systems for the safety and security of our customers, employees and premises.

2. HOW WE USE YOUR INFORMATION

We may use your personal data to:

• process reservations, orders and payments;

• provide our restaurant and related services;

• communicate with you regarding your bookings, orders and enquiries;

• respond to feedback, complaints and customer-service requests;

• send offers, updates and marketing communications, permitted by law and in accordance with your preferences;

• understand customer preferences and improve our food, products, services and customer experience;

• maintain the safety and security of our restaurants and systems;

• detect and prevent fraud, misuse or unlawful activity; and

• comply with applicable legal, regulatory and accounting requirements.

3. SHARING OF INFORMATION

We may share relevant personal data with trusted service providers and business partners who assist us with payments, reservations, food delivery, technology, website hosting, customer support, marketing, analytics and other business operations.

We may also disclose information where required by law or to government authorities, regulators, courts, law-enforcement agencies or professional advisers.

We do not sell your personal data for monetary consideration.

4. COOKIES

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage and improve your experience. You may manage cookie preferences through your browser or device settings, although disabling certain cookies may affect website functionality.

5. MARKETING COMMUNICATIONS

Where permitted under applicable law, we may contact you through email, SMS, telephone, WhatsApp or other communication channels regarding our products, offers, events and promotions.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential communications relating to your bookings, orders, transactions or other services requested by you.

6. DATA SECURITY AND RETENTION

We maintain reasonable technical, organisational and administrative safeguards to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, comply with applicable legal obligations, resolve disputes and protect our rights and interests. When information is no longer required, we take reasonable steps to securely delete or anonymise it, subject to applicable law.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights to access, correct, update or request deletion of your personal data, withdraw consent where processing is based on consent, and raise a grievance regarding the processing of your personal data.

Requests may be made using the contact details below. We may require reasonable information to verify your identity before processing your request.

8. CHILDREN'S DATA

Our services are not intended to require children to independently provide personal data. Where personal data relating to a child is provided in connection with our services, we will process such information in accordance with applicable law.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable laws. Any updated version will be published on this webpage with the revised “Last Updated” date.

10. CONTACT US

If you have any questions, requests or grievances relating to your personal data or this Privacy Policy, please reach out to us. Hunger Pangs Limited Unit, No. 3 SW, 3rd Floor, The Ruby, 29, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028 Email: comsec@burmaburma.in