Reservation Policy

This Reservation Policy (“Policy”) applies to cancellation, no-show & opt-out reservations, table bookings, dining experiences, offers, discounts, membership or loyalty benefits and other related services offered by Hunger Pangs Limited, operating under the brand Burma Burma Restaurant & Tea Room (“Company”, “Burma Burma”, “we”, “us” or “our”).

By making a reservation or using any such service through our website, mobile application, telephone, online messaging platform, social media or authorised third-party platforms, you agree to this Policy and any additional terms communicated at the time of booking.

1. Reservations & Bookings

All reservations are subject to availability and shall be considered confirmed only upon receipt of a confirmation from Company or its authorised booking partner. Depending on the reservation or experience, advance payment, deposit, minimum spend or other applicable requirements may apply.

Guests are responsible for providing accurate booking and contact information. The applicable date, time, number of guests, offer, discount, payment and other booking conditions shall be communicated at the time of reservation.

2. Offers, Discounts & Membership Benefits

Company may, from time to time, offer discounts, promotional offers, membership or loyalty benefits, pre-paid dining experiences or other privileges through its website, mobile application or authorised platforms.

Each offer or benefit may have its own eligibility requirements, validity period, minimum spend, exclusions, usage limits and other conditions, which will be communicated at the time of availing the same. Unless expressly stated otherwise, offers and benefits cannot be combined, transferred or exchanged for cash.

The Company may withdraw or refuse any offer or benefit in cases of suspected fraud, misuse, technical error or violation of the applicable terms.

3. Cancellation & Modification

Reservations may be cancelled or modified in accordance with the cancellation terms communicated at the time of booking.

Reservations involving deposits, advance payments, special events, private dining, large groups or pre-paid experiences may be subject to specific cancellation timelines, charges or refund conditions. Any applicable charges or refund terms shall be communicated before or at the time of booking.

Where a reservation is made through a third-party platform, the terms of that platform may also apply.

4. No-Show & Late Arrival

A guest who does not arrive within the applicable grace period and has not informed the restaurant may be treated as a “No-Show”.

In such cases, the Company may release the reserved table and, where applicable, retain or forfeit a disclosed deposit or advance payment, levy a disclosed No-Show charge, or restrict future reservation or promotional privileges in cases of repeated misuse.

The applicable grace period and No-Show conditions may vary depending on the restaurant, reservation, event or offer and will be communicated at the time of booking, wherever applicable.

5. Opt-Out of Marketing Communications

Guests may receive essential communications relating to their reservations, including confirmations, reminders, changes, cancellations and other service-related communications. Such communications are necessary for providing the requested service.

Guests may opt out of promotional or marketing communications at any time by using the unsubscribe option provided in the communication or by contacting Company. Opting out of marketing communications will not affect essential reservation or service-related communications.

6. Guest Responsibilities

Guests are expected to provide correct booking information, arrive on time, inform the restaurant promptly of any cancellation or modification and comply with reasonable restaurant policies and standards of conduct.

The Company reserves the right to refuse or restrict service where a guest engages in unlawful, fraudulent, abusive, threatening or disruptive conduct or misuses any reservation, offer or membership benefit.

7. Third-Party Platforms & Technical Issues

Reservations and offers may be made available through third-party platforms. The terms relating to availability, cancellation, payment and refunds on such platforms may also apply.

The Company shall not be responsible for interruptions or failures caused by third-party platforms, payment gateways, telecommunications networks or circumstances beyond its reasonable control.

8. Lost & Found

Guests are solely responsible for their personal belongings. In case any item is lost or left behind at the premises, the guest must first report the same to the concerned outlet or company representative/guest relation executive along with the relevant details of the item and visit. The guest shall thereafter await confirmation from the company regarding whether the item has been found.

The company shall not be responsible or liable for any loss, theft, damage or misplacement of personal belongings. Any item found and handed over to may be returned to the guest upon reasonable verification of ownership.

9. Changes to this Policy

The Company may amend or update this Policy from time to time to reflect changes in its services, reservation processes, technology or applicable law. The updated Policy will be published on the website or mobile application and shall be effective from the date specified therein. 

10. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

Contact Us

For reservation-related queries, cancellations, opt-out requests or assistance, guests may contact Company through the contact details available on our website.

Website: www.burmaburma.in
Email: info@burmaburma.in
Guest Support: +91 75060 61460